就业机会

职称
Customer Service Supervisor
地点
Hong Kong
截止日期
13/07/2024

Job Description

The successful candidate is expected to supervise a Customer Service Team and monitor daily operations of the contact centre to provide quality customer service and enhance customer experience of Greater Bay Airlines (GBA).

Key Responsibilities

  • Supervise a Customer Service Team to provide quality customer service to clients and follow through company policy and procedure
  • Responsible to evaluate frontline performance in terms of telephone manner, customer handling skills and product knowledge
  • Support and monitor the daily operations of the contact centre and assist the team to handle all reservation related complaint escalation cases if in need
  • Back up and liaison with the touch points for all reservation issues during the flight disruptions
  • Consolidate and analyse the daily raw data to prepare statistical reports for management review
  • Provide excellent and consistent level services to premium customers and VIP and to maximize guests’ satisfaction and service quality 
  • Assist in other ad hoc projects as assigned

Requirements

  • Hong Kong permanent resident status
  • Diploma or above with at least 3 years of Customer Service experience, 2 years of Hotline Operation / eCommerce experience will be an advantage
  • TravelSky and GDS knowledge are required
  • Good command in both written and spoken English, Cantonese and Mandarin
  • Excellent management skills, self-driven, diligent, organized and target oriented
  • Pleasant telephone manner with strong interpersonal communication skills
  • Enthusiastic, independent, customer-oriented with can-do attitude to work with different parties
  • Proficient in MS Office applications and Chinese Word Processing 
  • Shift Duty and able to work on public holidays

 

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.

 

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