Contact us

For enquiries or requests, please feel free to get in touch with us.

Start a conversation by clicking or scanning the QR code below.

You can also contact our regional office:

Hong Kong
Bangkok
Taipei
Tokyo

Seoul
Osaka
Manila
Singapore

Hong Kong

Service Centre

09:00 – 18:00 (Monday – Friday)
09:00 – 16:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Service Centre

(852) 3595-3882
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(852) 2186-4437

Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
bs.g1@jasg.com

Greater Bay Airlines Customer Service Centre

(Hong Kong West Kowloon Station)

Address: MTR Station Shop No. WEK B2-4 at Hong Kong West Kowloon Station (Near Arrival Concourse, Exit A)

Opening hours: 09:00 – 18:00 (Monday to Sunday, including public holidays)

Telephone: (852) 2311-0233

Customer Feedback

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Bangkok

Service Centre

08:30 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Service Centre

(66) 2-934 5262-63
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(66) 2-134-4358

Service Centre

bkkservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
bfsll@bfsasia.com

Taipei

Service Centre

09:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
Subject to flight schedules

Service Centre

(886) 2 2568 3131
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(886) 3 383 3608 ext#18

Service Centre

tpeservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
tpekslf@tpeksxh.com.tw

Tokyo

Service Centre

10:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
10:00 - 17:00

Service Centre

(+81) 03 3593-6726
(General Enquiry)

Baggage Service

For baggage tracing inquiry
080-7809-6940

Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
iact-hb-arr@iactcgo.co.jp

Seoul

Service Centre

09:00 – 18:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
05:00 ~ 23:00

Service Centre

(82) 2-755-7564
(General Enquiry)

Baggage Service

For baggage tracing inquiry
032 742 7074

Service Centre

selservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
icnlzak@airkorea.biz

Osaka

Service Centre

10:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Service Centre

(+81) 06- 6786 8994
(General Enquiry)

Baggage Service

For baggage tracing inquiry
072-456-5041

Service Centre

osaservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
kixll@ckts.kansai-airports.co.jp

Manila

Service Centre

09:00-17:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
11:00-19:00

Service Centre

(632) 5322 7697
(General Enquiry)

Baggage Service

For baggage tracing inquiry
+63 917 123 5251

Service Centre

mnlservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry :
MNLLL.hb@pagssinc.com

Singapore

Service Centre

09:00-18:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
08:30 - 02:00

Service Centre

(65) 6338 8188
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(65) 6511 0459

Service Centre

sinservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry :
arrivalservices@dnata.sg