Job Description

As the representative for all matters involving FOP Quality Management, you will be responsible for the effective implementation of the Company’s Quality (QMS) systems across the Flight Operations Department, and for liaison with relevant suppliers of operational services regarding their associated QMS obligations. You will also be responsible for ensuring the FOP Quality  team are competent, directed, enabled and engaged to achieve the Flight Operations Department's QMS objectives.

Key Responsibilities

• Act as the FOP focal point for, and manage the Flight Operations Department's conformance with, matters relating to the FOP Quality Management System
• Ensure that practices, processes and procedures associated with FOP Quality and Safety, whether performed by Company employees or contracted service providers, produce effective, efficient and safe outcomes in compliance with Company and regulatory requirements
• Undertake effective quality assurance activities, ensure timely management review and related reporting requirements in line with QMS policy
• Manage the delivery of the Flight Operations Department’s Internal and Supplier Audit programmes accurately, on schedule and within the defined scope
• Act as a Lead Auditor or Auditor for Internal Audits and Supplier Audits
• Implement regular reviews with the FOP management team to enable timely feedback to GM, FOP for escalation if required
• Support the initial and continued listing of the airline on the IATA IOSA registry, specifically with regard to the IOSA FLT and DSP disciplines
• Coordinate Continual Improvement within FOP by measuring the effectiveness of processes and investigating opportunities to increase their quality and efficiency

Requirements

• Hong Kong permanent resident status
• Tertiary education, and or relevant professional qualifications, holder of Commercial Pilot Licence or Air Transportation Pilot Licence will be an advantage
• A minimum of 5 years’ relevant experience in airline, including a minimum 2 years of work in Flight Operations management, supervisory or training roles related to Quality, Safety and/or Security Management Systems
• Experience in regulatory approval processes
• Good command of both oral and written English
• Strong analytical and problem-solving skills; ability of multi-tasking
• Strong interpersonal and communication skills
• Proficiency in MS Office applications