For enquiries or requests, please feel free to get in touch with us.-

Start a conversation by clicking or scanning the QR code below.

WhatsApp

WeChat

You can also contact our regional office:

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Opening hours
Service Centre

09:00 – 20:00  Daily ( Service Centre Hotline )

09:00 – 21:00  Daily  ( Online Chat Services ) 

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(852) 2164-3919 (General Enquiry)

(852) 2319-4288 ( WhatsApp )

 

Baggage Service

For baggage tracing inquiry
(852) 2186-4437

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
hkg_bs.g1@menziesaviation.com

 

Customer Feedback

We are committed to providing our customers with the best experience, and your feedback is important to us. Please complete the Customer Experience Feedback Form, we will get back to you as soon as possible.

For name amendment issue, please click here.

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Opening hours
Service Centre

09:00 – 20:00  Daily ( Service Centre Hotline )

09:00 – 21:00  Daily  ( Online Chat Services ) 

Baggage Service

For baggage tracing inquiry
09:00 - 20:00

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
0352-7696900

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
dtjcxl7696900@163.com

Opening hours
Service Centre

09:00 – 20:00  Daily ( Service Centre Hotline )

09:00 – 21:00  Daily  ( Online Chat Services ) 

Baggage Service

For baggage tracing inquiry
09:00 - 19:00

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
0718-8410753

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
ceairdf@126.com

Opening hours
Service Centre

09:00 – 20:00  Daily ( Service Centre Hotline )

09:00 – 21:00  Daily  ( Online Chat Services ) 

Baggage Service

For baggage tracing inquiry
09:00 - 17:00

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
0773-2845299

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
13707732810@163.com

Opening hours
Service Centre

09:00 – 20:00  Daily ( Service Centre Hotline )

09:00 – 21:00  Daily  ( Online Chat Services ) 

Baggage Service

For baggage tracing inquiry
07:00 - 24:00 (Domestic Terminal)

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
0471-2901693

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
hetxc@ima.ltd

Opening hours
Service Centre

09:00 – 20:00  Daily ( Service Centre Hotline )

09:00 – 21:00  Daily  ( Online Chat Services ) 

Baggage Service

For baggage tracing inquiry
08:30 - 23:30

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
0717-6439615

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
yichangxingcha@qq.com

Opening hours
Service Centre

09:00 – 20:00  Daily ( Service Centre Hotline )

09:00 – 21:00  Daily  ( Online Chat Services ) 

Baggage Service

For baggage tracing inquiry
08:00 - 22:00

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
0744-8238377

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
zjjxc07448238377@163.com

Opening hours
Service Centre

09:00 – 20:00  Daily ( Service Centre Hotline )

09:00 – 21:00  Daily  ( Online Chat Services ) 

Baggage Service

For baggage tracing inquiry
07:00 - 21:30

Telephone
Service Centre

4008428982
(General Enquiry) 

Baggage Service

For baggage tracing inquiry: 
05806260718

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry:
hsnbag@zsairport.com.cn

Opening hours
Service Centre

09:00 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays
Lunch Break: 12:30 - 14:00

Baggage Service

For baggage tracing inquiry
Subject to flight schedules

Telephone
Service Centre

(886) 2 2568 3131
(General Enquiry)


 

Baggage Service

For baggage tracing inquiry
(886) 3 383 3608  ext#18

Email
Service Centre

tpeservice@greaterbay-airlines.com

 


 

Baggage Service

For baggage tracing inquiry
tpekslf@tpeksxh.com.tw

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Opening hours
Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 19:00

Telephone
Service Centre

+81 3 6264 3009
(General Enquiry)

Baggage Service

For baggage tracing inquiry
+81-(0)80-8374-2907

Email
Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
fuk-ki.as@kkjas.co.jp

Opening hours
Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

+81 3 6264 3009
(General Enquiry)

Baggage Service

For baggage tracing inquiry
072-456-5041

Email
Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry

kixll@as.kansai-airports.co.jp

Opening hours
Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
1000 to 1700

Telephone
Service Centre

+81 3 6264 3009
(General Enquiry)

Baggage Service

For baggage tracing inquiry
080-6140-6188 

Email
Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
hbfmgcts@fmg.sc

Opening hours
Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
1030 to 1700

Telephone
Service Centre

+81 3 6264 3009
(General Enquiry)

Baggage Service

For baggage tracing inquiry
81-22-398-5488

Email
Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
sdj_ryokaku@sas-web.jp

Opening hours
Service Centre

10:00 – 17:00 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
10:00 - 17:00

Telephone
Service Centre

+81 3 6264 3009
(General Enquiry)

Baggage Service

For baggage tracing inquiry
080-7809-6940

Email
Service Centre

tyoservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
iact-hb-arr@iactcgo.co.jp

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Opening hours
Service Centre

08:30 – 17:30 (Monday – Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
09:00 - 17:30

Telephone
Service Centre

(66) 2-934 5262-63
(General Enquiry)

Baggage Service

For baggage tracing inquiry
(66) 2-134-4358

Email
Service Centre

bkkservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
bfsll@bfsasia.com

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Opening hours
Service Centre

09:00-17:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
11:00-19:00 

Telephone
Service Centre

(632) 5322 7697
(General Enquiry) 

Baggage Service

For baggage tracing inquiry
+63 917 123 5251

Email
Service Centre

mnlservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry :
MNLLL.hb@pagssinc.com

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Opening hours
Service Centre

09:00 – 21:00 (Monday – Friday)
09:00 – 21:00 (Saturday, Sunday and Public Holidays)

Baggage Service

For baggage tracing inquiry
08:00 – 17:00

Telephone
Service Centre

(852) 2164-3919 (General Enquiry)

(852) 2319-4288 ( WhatsApp )

Baggage Service

For baggage tracing inquiry
+680 587-2061

Email
Service Centre

service@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
bttc.groundhandling1@gmail.com

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Opening hours
Service Centre

08:00-17:00 (Monday - Friday)
Closed on Saturday, Sunday
and public holidays

Baggage Service

For baggage tracing inquiry
08:00 – 17:00

Telephone
Service Centre

+84 83910 5373
(General Enquiry)

Baggage Service

For baggage tracing inquiry
+84 963975644

Email
Service Centre

sgnservice@greaterbay-airlines.com

Baggage Service

For baggage tracing inquiry
lostandfound.pqia@gmail.com