Banner-Fare Options & Fare Rules

Branded Fare Types

Enjoy the right fare for your travel needs - We offer a variety of fare options, allowing you to select the services you need to enjoy greater comfort, flexibility and value whenever you fly with us.
 

 PremiumEconomy
Premium Go 		Flex GoValue GoGo GoGo Go Promo
Carry-on baggage
Maximum total dimension 115cm (45 in)
7kg / 1pc7kg / 1pc7kg / 1pc7kg / 1pc7kg / 1pc
Check-in baggage
Maximum total dimensions: 158 cm (62 in) Each checked bag must not exceed 32 kg
Total 40kg / 2pcsTotal 40kg / 2pcsTotal 30kg / 2pcs20kg / 1pcAvailable for purchase
Seat selection
Complimentary seat reservations Available for purchase Available for purchase Available for purchase Available for purchase
Date / time change
Free of charge: + Potential fare different Free of charge: + Potential fare different HKD300 per change: + Potential fare different HKD500 per change: + Potential fare different HKD500 per change: + Potential fare different
Cancellation fee
HKD600+HKD600+HKD800+HKD800+HKD800+
No show fee
HKD600HKD600HKD600HKD600HKD600
Food & beverage
Food and beverage includedAvailable for purchaseAvailable for purchaseAvailable for purchaseAvailable for purchase
Special privileges
Priority baggage, Priority check-in, Priority boardingNot ApplicableNot ApplicableNot ApplicableNot Applicable



Fare Rules

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
Booking ClassMinimum StayMaximum Stay
W/P/Z0 day12 months

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • The new cancellation and refund policy will only apply to tickets issued on or after Jun 26, 2026.
PolicyFeeEquivalent Amounts
ChangeFree of charge: + Potential fare different-
No ShowHKD600 CNY 600/ JPY 11400 / THB 2500/ TWD 2400/ USD 77 / MYR 316
Cancellation & refund

Other countries/regions:HKD600

Maldives: HKD900

Other countries/regions: CNY 600/ JPY 11400/ THB 2500/ TWD 2400/ USD 77/ MYR 316

Maldives: CNY 900 / JPY 18500 / THB 3780 / TWD 3630 / USD 115/ MYR 470

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre***1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. For tickets purchased through travel agencies, please contact the agency directly.
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre. For tickets purchased through travel agencies, please contact the agency directly.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
 

Urumqi/Maldives/Surabaya

Other countries/regions

Booking Class

Minimum Stay

Maximum Stay

Minimum Stay

Maximum Stay

Y/B/H

0 day

12 months

0 day

12 months

K/L/M/N

0 day

6 months

0 day

6 months

V

0 day

3 months

0 day

3 months

S

0 day

30 days

0 day

30 days

Q

2 days

14 days

2 days

14 days

O/X

2 days

14 days

2 days

7 days

T/E/U/A

2 days

7 days

2 days

7 days

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • The new cancellation and refund policy will only apply to tickets issued on or after Jun 26, 2026.
  • The new pre-paid seat policy will only apply to tickets issued on or after March 03, 2026.
PolicyFee

Equivalent Amounts

ChangeFree of charge + Potential fare different -
No showHKD600CNY 600/ JPY 11400 / THB 2500/ TWD 2400/ USD 77 / MYR 316
Cancellation & refund

Other countries/regions:HKD600

Maldives: HKD900

Other countries/regions: CNY 600/ JPY 11400/ THB 2500/ TWD 2400/ USD 77/ MYR 316

Maldives: CNY 900 / JPY 18500 / THB 3780 / TWD 3630 / USD 115/ MYR 470

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre***1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. For tickets purchased through travel agencies, please contact the agency directly.
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre. For tickets purchased through travel agencies, please contact the agency directly.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
 

Urumqi/Maldives/Surabaya

Other countries/regions

Booking Class

Minimum Stay

Maximum Stay

Minimum Stay

Maximum Stay

Y/B/H

0 day

12 months

0 day

12 months

K/L/M/N

0 day

6 months

0 day

6 months

V

0 day

3 months

0 day

3 months

S

0 day

30 days

0 day

30 days

Q

2 days

14 days

2 days

14 days

O/X

2 days

14 days

2 days

7 days

T/E/U/A

2 days

7 days

2 days

7 days

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • The new cancellation and refund policy will only apply to tickets issued on or after Jun 26, 2026.
PolicyFee

Equivalent Amounts

ChangeHKD300 + Potential fare different CNY 300/ JPY 5700/ THB 1300/ TWD 1200/ USD 39/ MYR 158  + Potential fare different 
No showHKD600CNY 600/ JPY 11400/ THB 2500/ TWD 2400/ USD 77/ MYR 316
Cancellation & refund

Other countries/regions:HKD800

Maldives: HKD1000

Other countries/regions: CNY 800 / JPY 15200 / THB 3400 / TWD 3200 / USD 103/ MYR 421

Maldives: CNY 1000 / JPY 20500 / THB 4200 / TWD 4030 / USD 128/ MYR 520

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre***1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. For tickets purchased through travel agencies, please contact the agency directly.
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre. For tickets purchased through travel agencies, please contact the agency directly.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
 

Urumqi/Maldives/Surabaya

Other countries/regions

Booking Class

Minimum Stay

Maximum Stay

Minimum Stay

Maximum Stay

Y/B/H

0 day

12 months

0 day

12 months

K/L/M/N

0 day

6 months

0 day

6 months

V

0 day

3 months

0 day

3 months

S

0 day

30 days

0 day

30 days

Q

2 days

14 days

2 days

14 days

O/X

2 days

14 days

2 days

7 days

T/E/U/A

2 days

7 days

2 days

7 days

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • The new cancellation and refund policy will only apply to tickets issued on or after Jun 26, 2026.
PolicyFee

Equivalent Amounts

ChangeHKD500 + Potential fare different CNY 500/ JPY 9500/ THB 2100/ TWD 2000/ USD 64/ MYR 263 + Potential fare different 
No showHKD600CNY 600/ JPY 11400 / THB 2500/ TWD 2400/ USD 77/ MYR 316
Cancellation & refundOther countries/regions:HKD800
Maldives: HKD1100		Other countries/regions: CNY 800 / JPY 15200 / THB 3400 / TWD 3200 / USD 103/ MYR 421
Maldives: CNY 1100 / JPY 22500 / THB 4620 / TWD 4440 / USD 140/ MYR 570

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre***1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. For tickets purchased through travel agencies, please contact the agency directly.
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre. For tickets purchased through travel agencies, please contact the agency directly.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • The fare does not include baggage allowance.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
 

Urumqi/Maldives/Surabaya

Other countries/regions

Booking Class

Minimum Stay

Maximum Stay

Minimum Stay

Maximum Stay

Y/B/H

0 day

12 months

0 day

12 months

K/L/M/N

0 day

6 months

0 day

6 months

V

0 day

3 months

0 day

3 months

S

0 day

30 days

0 day

30 days

Q

2 days

14 days

2 days

14 days

O/X

2 days

14 days

2 days

7 days

T/E/U/A

2 days

7 days

2 days

7 days

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • The new cancellation and refund policy will only apply to tickets issued on or after Jun 26, 2026.
PolicyFee

Equivalent Amounts

ChangeHKD500 + Potential fare different CNY 500/ JPY 9500 / THB 2100/ TWD 2000/ USD 64/ MYR 263 + Potential fare different 
No showHKD600CNY 600/ JPY 11400 / THB 2500/ TWD 2400/ USD 77/ MYR 316
Cancellation & refundOther countries/regions:HKD800
Maldives: HKD1100		Other countries/regions: CNY 800 / JPY 15200 / THB 3400 / TWD 3200 / USD 103/ MYR 421
Maldives: CNY 1100 / JPY 22500 / THB 4620 / TWD 4440 / USD 140/ MYR 570

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre***1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. For tickets purchased through travel agencies, please contact the agency directly.
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre. For tickets purchased through travel agencies, please contact the agency directly.

Contact Us