Banner-Fare Options & Fare Rules

Branded Fare Types

Enjoy the right fare for your travel needs - We offer a variety of fare options, allowing you to select the services you need to enjoy greater comfort, flexibility and value whenever you fly with us.
 

 PremiumEconomy
Premium Go 		Flex GoValue GoGo GoGo Go Promo
Carry-on baggage
Maximum total dimension 115cm (45 in)
7kg / 1pc7kg / 1pc7kg / 1pc7kg / 1pc7kg / 1pc
Check-in baggage
Maximum total dimensions: 158 cm (62 in) Each checked bag must not exceed 32 kg
Total 40kg / 2pc20kg / 1pc20kg / 1pc20kg / 1pcAvailable for purchase
Seat selection
Complimentary seat reservations One-time complimentary seat reservations
(All available seats in economy are eligible for selection) 		One-time complimentary seat reservations (centre standard seat) One-time complimentary seat reservations (centre standard seat) One-time complimentary seat reservations (centre standard seat)
Date / time change
Free of charge: + Potential fare different; No show fee: HKD600 Free of charge: + Potential fare different; No show fee: HKD600 HKD300 per change: + Potential fare different; No show fee: HKD600 HKD500 per change: + Potential fare different; No show fee: HKD600 HKD500 per change: + Potential fare different; No show fee: HKD600
Food & beverage
Food and beverage includedAvailable for purchaseAvailable for purchaseAvailable for purchaseAvailable for purchase
Special privileges
Priority baggage, Priority check-in, Priority boardingNot ApplicableNot ApplicableNot ApplicableNot Applicable



Fare Rules

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
Booking ClassMinimum StayMaximum Stay
W/P/Z0 day12 months

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • Tickets are non-refundable. No refund will be issued for any unused fares and surcharges. Unused Taxes included in the ticket may be refundable.
PolicyFeeEquivalent Amounts
ChangeFree of charge: + Potential fare different-
No ShowHKD600 CNY 600/ JPY 11400 / THB 2500/ TWD 2400/ USD 77
RefundTickets are non-refundable-

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. 
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
Booking ClassMinimum StayMaximum Stay
Y/B/H0 day12 months
K/L/M/N0 day6 months
V0 day3 months
S0 day30 days
Q2 days14 days
O/X/T/E/U/A2days7 days

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • Tickets are non-refundable. No refund will be issued for any unused fares and surcharges. Unused Taxes included in the ticket may be refundable.
PolicyFee

Equivalent Amounts

ChangeFree of charge + Potential fare different -
No showHKD600CNY 600/ JPY 11400 / THB 2500/ TWD 2400/ USD 77
RefundTickets are non-refundable-

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. 
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
Booking ClassMinimum StayMaximum Stay
Y/B/H0 day12 months
K/L/M/N0 day6 months
V0 day3 months
S0 day30 days
Q2 days14 days
O/X/T/E/U/A2days7 days

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • Tickets are non-refundable. No refund will be issued for any unused fares and surcharges. Unused Taxes included in the ticket may be refundable.
PolicyFee

Equivalent Amounts

ChangeHKD300 + Potential fare different CNY 300/ JPY 5700 / THB 1300/ TWD 1200/ USD 39 + Potential fare different 
No showHKD600CNY 600/ JPY 11400 / THB 2500/ TWD 2400/ USD 77
RefundTickets are non-refundable-

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. 
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
Booking ClassMinimum StayMaximum Stay
Y/B/H0 day12 months
K/L/M/N0 day6 months
V0 day3 months
S0 day30 days
Q2 days14 days
O/X/T/E/U/A2days7 days

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • Tickets are non-refundable, no refund will be issued for any unused fares and surcharges. Unused Taxes included in the ticket may be refundable.
PolicyFee

Equivalent Amounts

ChangeHKD500 + Potential fare different CNY 500/ JPY 9500 / THB 2100/ TWD 2000/ USD 64 + Potential fare different 
No showHKD600CNY 600/ JPY 11400 / THB 2500/ TWD 2400/ USD 77
RefundTickets are non-refundable-

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. 
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • The fare does not include baggage allowance.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay for fares to/from Hong Kong, refer to below table: 
Booking ClassMinimum StayMaximum Stay
Y/B/H0 day12 months
K/L/M/N0 day6 months
V0 day3 months
S0 day30 days
Q2 days14 days
O/X/T/E/U/A2days7 days

*Rules may vary by fare class. Please refer to the fare rules on your ticket for the applicable terms and condition.

  • Changes are permitted under the following conditions:
  • The new fare policy will only apply to tickets issued on or after Oct 15, 2025.
  • Tickets are non-refundable, no refund will be issued for any unused fares and surcharges. Unused Taxes included in the ticket may be refundable.
PolicyFee

Equivalent Amounts

ChangeHKD500 + Potential fare different CNY 500/ JPY 9500 / THB 2100/ TWD 2000/ USD 64 + Potential fare different 
No showHKD600CNY 600/ JPY 11400 / THB 2500/ TWD 2400/ USD 77
RefundTickets are non-refundable-

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service TypeChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBJPYTWDKRWCNY
Bookings and Rebookings*Greater Bay Airlines’ Service Centre120*15605235051022600110
Passenger Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office3504518157050152067800320
Request for Ticket Receipt
(Eligible for Purchases Made Over 3 Months and Within 18 Months)***		Greater Bay Airlines’ Service Centre1001240020004101800090
Onboard certificate requestGreater Bay Airlines’ Service Centre1001240020004101800090

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. 
*** Applicable only for passengers purchased tickets through Greater Bay Airlines official website or Customer Service Centre.

Contact Us