Flight Service Updates - (updated on 2025.01.24) Latest information on flight schedules and services assistant

To accelerate the enquiry handling, Greater Bay Airlines has extend additional contact channels for passenger enquiries, please contact us at service@greaterbay-airlines.com , or contact the following hotlines subject to your request:

Inquiry,  rebooking or refund application for affected passengers

(Passengers who have booked with Greater Bay Airlines and received flight cancellation notifications for departures between February 1, 2025, and March 31, 2025.)

(852) 2164 3919

Inquiry about other flight latest status

(including flights between Hong Kong and Seoul)

(852) 3595 3882

General inquiries, itinerary booking or management

(852) 2319 4288 (also available on whatsapp messaging) 

Due to the high volume of inquiries at the Greater Bay Airline Customer Service Centre, a longer waiting time will be anticipated. Our customer service representatives will respond to your calls as soon as possible. We apologize for any inconvenience caused.

Remarks: Flights depart from April 1, 2025 onward, will not be affected by the recent rescheduling of flights. 

Refund application:

1.        Self-service refund application is also available at Greater Bay Airlines official website (only applicable for tickets purchased through Greater Bay Airlines official channels). Please log in to the following website:

https://trp.greaterbay-airlines.com/en-HK/flights/orderExtract/

Remarks:

The self-service refund application is not applicable to passenger travelling between Hong Kong and Yonago; Hong Kong and Tokushima. Travellers can apply refund through the following channels:

a.        Fill in online application form https://forms.gle/3YkgwbqGtJW5xRzv7

b.        Email to refund@greaterbay-airlines.com , please ensure to provide your itinerary and air ticket information

c.        Contact Greater Bay Airlines Customer Service Centre

The refund application process takes 4-6 weeks processing time.

2.        If your ticket was purchased through a travel agency, please contact the travel agency for inquiries, rebooking and refund applications. Greater Bay Airlines has waived all associated fees.