Flight Service Updates - Latest information on flight schedules and services assistant

To accelerate the enquiry handling, Greater Bay Airlines has extend additional contact channels for passenger enquiries, please contact us at service@greaterbay-airlines.com , or contact the following hotlines subject to your request:

Inquiry,  rebooking or refund application for affected passengers

(852) 2164 3919

General inquiries, itinerary booking or management

(852) 2319 4288 (also available on whatsapp messaging) 

Refund application:

1.        Self-service refund application is also available at Greater Bay Airlines official website (only applicable for tickets purchased through Greater Bay Airlines official channels). Please log in to the following website:

https://trp.greaterbay-airlines.com/en-HK/flights/orderExtract/

Remarks:

The self-service refund application is not applicable to passenger travelling between Hong Kong and Yonago; Hong Kong and Tokushima. Travellers can apply refund through the following channels:

a.        Fill in online application form https://forms.gle/3YkgwbqGtJW5xRzv7

b.        Email to refund@greaterbay-airlines.com , please ensure to provide your itinerary and air ticket information

c.        Contact Greater Bay Airlines Customer Service Centre

The refund application process takes 4-6 weeks processing time.

2.        If your ticket was purchased through a travel agency, please contact the travel agency for inquiries, rebooking and refund applications. Greater Bay Airlines has waived all associated fees.