Banner- Passengers with Special Needs-1

We care for our passgengers and would provide all possible assistance during their travel with us. Please let us know your request by submitting the form at least 72 hours prior to your scheduled departure flight.
Special Service Request Form

Expand allCollapse all

If you are pregnant while travelling, you are advised to consult your doctor or midwife before flight departure. You may be required to present a medical doctor certificate to our staff at check-in, stating your expected delivery date and certifying you are “Fit-for-travel”.

The medical certificate must be issued within 7 days prior to your flight departure,and must be provided by a recognized medical body. Either paper form or e-certificate is accepted, including the following information:

  • Passenger's name
  • Single / multiple pregnancy
  • Week of pregnancy
  • Expected delivery date
  • Signature/stamp of doctor or clinic

Due to safety concerns, pregnant passengers are not allowed to be seated at emergency exit rows.


Medical Clearance for Pregnant Passenger

Medical clearance may be required depending on the circumstances of the pregnancy, whilst it may result to Greater Bay Airlines’ flights cannot accept you if you travel with medical condition.


You are advised to observe the following travel requirements:  

Medical Clearance Requirements

For a single pregnancy

For a known multiple pregnancy

No medical certificate is required

Up to 27th weeks + 6 days of pregnancy

Up to 27th weeks + 6 days of pregnancy

Medical certificate is required

From 28th week to 35th week + 6 days of pregnancy

From 28th week to 31st week + 6 days of pregnancy

Pregnant passenger cannot be accepted for air travel

At or beyond 36th week of pregnancy

At or beyond 32nd week of pregnancy


If you are travelling with an infant, please observe Greater Bay Airlines’ policy for infant acceptance on our flight(s): 

  • An infant is any passenger who is less than 2 years of age for their entire journey.
  • Infants may be accepted onboard after 7 days from birth.
  • An infant must be accompanied by a parent or legal guardian at least 18 years old.

Please note that each adult may only bring a maximum of two infants, provided that:

  • One of the infants must have reached 6 months old and occupy a Child Restraint Seat or CARES Harness, for which an adult fare will apply. To reserve a seat for an infant, please contact our Service Centre.
  • The other infant must be secured onto the parent or guardian with a supplementary loop belt, for which an infant fare of HKD260 per sector will be charged. 
  • The parent or guardian should bring their own Child Restraint Seat or CARES Harness, which must comply with Greater Bay Airlines’ requirements and safety standards.
  • You are advised to make infant bookings online or via our Service Centre as far in advance as possible due to the limited number of infants that can be accommodated on a flight for safety reasons.

Child Restraint Seat 

If you are travelling with an infant or child between 6 months and 3 years old, you may bring your own Child Restraint Seat onboard. Please note the following guidelines:

  • An individual seat must be purchased for the infant occupying the Child Restraint Seat at the applicable adult fare.
  • The infant/child occupying the Child Restraint Seat must be seated at window seat and accompanied by a self-reliant parent, legal guardian, or travel companion of not less than 18 years of age, occupying an adjacent passenger seat.
  • The accompanying parent, guardian or travel companion is responsible for installing the Child Restraint Seat on the passenger seat.
  • You may not be seated at an exit row or aisle seat.
  • The Child Restraint Seat must meet at least one of the following safety standards:
    • European Aviation Safety Agency (EASA) ETSO-C100b;
    • Federal Aviation Administration (FAA) TSO-C100, TSO-C100a, TSO-C100b, or TSO-C100c;
    • European Safety Standard requirements of ECE Regulation 44;
    • United States Federal Motor Vehicle Safety Standard FMVSS 213;
    • Australia/New Zealand Standard (AS/NZS) 1754.    

The Child Restraint Seat must:

  • Be forward-facing, in operational condition, and the width must not exceed 16.5 inches.
  • Have a well-defined shell and where there is a separate shell and under-structure, they must be securely attached to each other.
  • Be of such a design that the child can easily and quickly be secured in or removed from the seat.
  • Have a single release type harness which secures the infant’s lap, torso and shoulders while preventing unreasonably easy release by the child occupying the Child Restraint Seat.
  • Have harness straps which have a minimum width of 1 inch or 25mm. Any lift-type adjusters on the harness straps of a Child Restraint Seat must be of a type that require a positive angular lift to release.

Use of Child Restraint Seats:

  • The Child Restraint Seat must be secured on the cushion of the passenger seat by means of the regular seatbelt for the whole flight.
  • The manufacturer’s instructions for use, with emphasis on the securing of the child in the Child Restraint Seat, must be strictly adhered to.
  • The passenger seatbelt must not be secured over the child (while using the Child Restraint Seat).
  • The buckle of the passenger seatbelt must not lie on any sub-frame member of the Child Restraint Seat after tightening.


CARES Harness

You may bring a CARES harness as an alternative to the Child Restraint Seat to secure an infant or child during the flight. It is applicable to an infant/child:

  • Able to sit upright unsupported on a forward-facing seat
  • Not more than 1m (40in) in height
  • Between 10 – 20kg (22 – 44lbs) in weight
  • Age below 3 years old

For the CARES harness, please note the following:

  • Must have the correct FAA label attached, indicating conformance with 14 CFR 21.305(d)
  • Must function normally
  • Must not be installed on a seat with an airbag seat belt
  • Must not be used on emergency exit row seats


If you want to bring a CARES harness, you must:

  • Purchase a seat for your infant/child at the applicable adult fare. Please contact our Service Centre at least 48 hours before flight departure for reservation.
  • Make sure the CARES harness is approved by FAA (Federal Aviation Administration). For further details, please refer to

You may carry a Child Restraint Seat or baby stroller as free check-in baggage. Please refer to the Infant Baggage Allowance page for more details on carry-on and check-in baggage allowance.


We cannot provide bassinets in-flight for infants due to constraints of the aircraft type. 

Baby stroller / pram / pushchair:

Foldable strollers are allowed to be carried onboard if they meet the requirements of our carry-on baggage policy and fit in the overhead compartment. If your baby stroller is oversized, you may be required to check it in (free-of-charge) at the counter or gate. 

If you are travelling with children between 2 to 12 years old, you must purchase an individual seat for them at the applicable adult fare. Children must be accompanied by an adult of at least 18 years old during their journey.

You may bring your own car-type safety seat or CARES harness in the cabin for children between 6 months to 3 years old. Please refer to Child Restraint Seat and CARES harness for details.

For safety reasons, passengers travelling with infants and children are not allowed to be seated at emergency exit rows.

Young passengers from 12 to 18 years old may travel alone without an accompanying adult.

Elderly passengers may bring certain types of mobility aids such as canes, crutches, and walkers onboard free-of-charge, provided they can be safely stowed within the cabin.

If you would like to request Meet and Assist service, please give an advance notice of 48 hours at the time of booking through our Service Centre.

Greater Bay Airlines aims to make air travel accessible for everyone and offer help where needed.  We provide special assistance to passengers with disabilities, who may need wheelchairs or other mobility devices such as canes, crutches, etc. All mobility devices can be carried onboard free of charge, provided that they meet the relevant safety and security regulations and requirements. In addition, we may also provide special assistance to passengers with vision, hearing, or speech impairments, etc.     


Wheelchair Passenger

Passengers with mobility impairment or disability may request wheelchair service up to 48 hours before flight departure. Our attendant will assist you within the airport area and to the boarding gate or aircraft door. If you want to travel with your own wheelchair, please refer to Special Baggage - Mobility Devices for details, and contact our Service Centre at least 48 hours before your flight departure. 

For safety reasons, wheelchair passengers are not allowed to be seated at emergency exit rows.


Visually Impaired Passenger

Visually impaired passengers may request Meet and Assist service free of charge. Our attendant will assist you from check-in counter to boarding gate, and from arrival gate to arrival hall upon your arrival.  For safety reasons, visually impaired passengers are not allowed to sit in emergency exit rows, whilst an aisle seat is recommended.      


Guide Dog/Assistance Dog

While we don’t allow animals onboard, exception is made for a guide dog/assistance dog travelling with a visually impaired passenger in the cabin.

You must give an advance notice of 48 hours at the time of booking and submit the required documentation through our Service Centre.

Moreover, we can only accept guide dogs or assistance dogs which appear to be in good health and condition. A guide dog/assistance dog must be fully accredited by Assistance Dogs International, Assistance Dogs Europe or International Guide Dog Federation (IGDF). For more details, you may contact our Service Centre.

As restrictions on guide dogs and assistance dogs may vary per country, please ensure your dog meets all the regulations specified by the country of your destination.

Due to safety reasons, passengers with a guide/assistance dog are not allowed to be seated at emergency exit rows.


Hearing-Impaired Passenger

Passengers who use hearing aids or other battery-powered assistive devices may bring these devices onboard without advance notice. You may use your assistive devices throughout the flight if they meet all applicable batteries regulations and requirements, and provided that you bring your own power source.

Please note that our airport staff will assess whether a hearing-impaired passenger travelling alone requires a personal/safety assistant, if any doubt exists about the self-reliance of the passenger. Wheelchair assistance may only be offered to a hearing-impaired passenger if the passenger requests it themself.

Due to safety reasons, a hearing-impaired passenger is not allowed to be seated at the emergency exit rows.


Speech Impaired Passenger

In general, no special documentation is required for a speech impaired passenger when travelling with us. If you wish to request special assistance, please contact our Service Centre at least 48 hours prior to flight departure.


Passenger with Learning Disabilities

For passengers with intellectual or developmental disabilities such as Alzheimer disease, you may request assistance through our Service centre, at least 48 hours before your flight departure.

If you need support to understand or respond to safety instructions, you must travel with a personal and safety assistant during your flight as our crew may not be able to attend to passengers at all times.

If you require assistance with personal care onboard such as feeding, moving in the cabin (to/from lavatory and seats), administering medication, etc., you are required to travel with a personal assistant. If you need help with evacuation, you must travel with a safety assistant due to safety reasons.

The personal and safety assistant may be the same person, either a relative or a hired private attendant of at least 18 years old is accepted. They must be self-reliant, and physically and mentally able to provide the required assistance to you.

Please contact our Service Centre at least 48 hours before your flight departure. You may not be seated at emergency exit rows due to safety reasons.


Greater Bay Airlines’ flight will not accept passengers with medical conditions, whilst our staff is not qualified to provide any medical or health-related care or administer medication to passengers.

You are required to travel with a personal and safety assistant at least 18 years old, who is physically and mentally capable to provide the required assistance to you.


Passenger Carrying Syringes

If you require medication and administration by syringes through an injection during your flight, such as Insulin for diabetes or EpiPen for allergies, you are allowed to carry syringes (needles) onboard. The syringes and medication should be professionally packed and clearly labelled by a pharmacy, hospital or medical clinic, and your name should be identified.


If the medication is not labelled, you must present a medical certificate or supporting letter from a doctor stating your name, the name of the medication and declaring the medication is medically necessary. For other types of injectable medication you may need during your flight, you are required to obtain a medical certificate to prove the medication can be carried onboard and is medically necessary.   


Please note that the syringes (needles) should be carried together with the injectable medications, or a medication loaded syringe (EpiPen). You must be able to present the items at any time for security inspection and you are required to inform our cabin crew if you use syringes/needles onboard.


Refrigeration of medication in-flight

For hygiene reasons, we are not able to refrigerate medication for you. If you need to bring medication that requires refrigeration, please pack it into a cool bag or vacuum flask with dry ice in quantities of less than 2.5 kg (5.5 lbs), to allow the carbon dioxide gases to evaporate freely.


Please note that the cool bag and dry ice must be in accordance with the regulations for passengers’ carriage of liquids, aerosols and gels; and dangerous goods restrictions.


Passenger Travelling with Portable Medical Electronic Devices (PMED)

You are allowed to bring and use your own portable medical electronic devices (PMED) during your flight, provided that you or your travel companion has full knowledge and physical ability to operate the devices. Please note Greater Bay Airlines cannot provide you with any medical equipment for treatment of medical conditions and our flights will not accept passengers with medical conditions


Please ensure you have sufficiently charged batteries to power your portable medical electronic device for 1.5 times of the expected maximum flight duration. The batteries must be compliant with ICAO instructions.  


For spare batteries, they must be individually protected to prevent short circuit or damage, and may only be carried in carry-on baggage. If your medical device is operated by lithium batteries, please refer to the Lithium Batteries for more information. Please note that certain regulations and restrictions (e.g., dangerous goods) will also be applied.


Positive Airway Pressure (PAP) 

If you need to bring and use your own Continuous Positive Airway Pressure (CPAP) or Bilevel Positive Airway Pressure (BIPAP) during your flight, please submit the details of the device (e.g., model number, dimensions) to our Service Centre at least 48 hours before your flight departure.


Portable Oxygen Concentrator (POC) 

If you need to bring and use your Portable Oxygen Concentrator (POC) device during your flight, please ensure:

  • You are not travel with medical condition.
  • You notify our Service Centre at least 48 hours before flight departure and inform our staff of the POC device model, weight and dimensions, as well as the name of manufacturer.
  • You are required to provide a medical doctor certificate to certify you are “Fit-to-Travel”. The medical doctor certificate must be dated within 10 days of the departure date, to be completed and signed by a doctor or physician. Either paper form or e-certificate will be accepted.
  • The certificate shall state that you are able to operate the POC device appropriately, the flow settings and whether it is required during all phases of flight.
  • You must sit in a window seat if using the POC is required in cabin, and you are not eligible to sit in emergency exit rows or bulkhead seats due to safety reasons
  • You are required to present the medical doctor certificate to our staff at check-in.      
  • The device complies with relevant regulations such as transportation of dangerous goods.
  • The device can be stowed under the seat in the front.
  • The POC has a description attached and states in text: “The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft”.
  • The device contains the wording or label “FAA Approved – POC” in the user manual, please refer to the Federal Aviation Administration (FAA) website for more details.
  • You have full knowledge and physical ability to operate the POC device.

Due to safety concerns, passengers who travel with or use any type of medical devices shall not be seated at the emergency exit rows.


Oxygen for Medical Use/Oxygen Cylinder

For safety reasons, oxygen cylinders shall not be checked in, carried, or used onboard our flights. Greater Bay Airlines does not supply medical oxygen for in-flight passenger’s use.


Stretcher service is not available on Greater Bay Airlines’ flights.

Greater Bay Airlines has the right to refuse to carry passengers on our flights. For more information, please refer to the General Conditions Of Carriage (REFUSAL OF AND LIMITATION ON Carriage).