You are responsible for supporting day-to-day business operations by maintaining servers, network, backup and recovery solutions, resolving technical issues, supporting users and contributing to system upgrades and technology improvements that strengthen business continuity and operational performance.

Key Responsibilities:

• Provide high-quality Level 2 technical support to end users 
• Monitor and maintain daily IT operations, servers, network infrastructure and related systems to ensure stable business operations
• Perform system administration and maintenance of Microsoft Windows Server, Linux Server, Active Directory, VMware, IP Telephony, backup solutions, patch management, and other enterprise systems
• Support and configure network infrastructure including switches, routers, firewalls and wireless networks
• Perform daily server and infrastructure health checks, security monitoring, backup verification, recovery testing and system performance optimization
• Ensure system security, data integrity and business continuity through backup, disaster recovery planning and implementation
• Support the implementation and maintenance of cybersecurity controls, including access control reviews, endpoint protection and vulnerability remediation, and assist with security incident investigation, escalation and response in accordance with company policies
• Troubleshoot and resolve hardware, software, system, network and infrastructure-related issues
• Conduct operating system installation, desktop/laptop deployment, system upgrades and rebuilds
• Maintain IT hardware, software, inventory and asset records
• Prepare technical documentation, implementation proposals, operational procedures, reports and user manuals
• Liaise with internal departments to gather business requirements and provide appropriate technical solutions
• Participate in system implementation, infrastructure upgrades, migrations, testing and deployment activities
• Support the evaluation, testing, deployment and integration of approved AI tools and AI-enabled automation solutions to improve operational efficiency, working with business users and vendors to provide user guidance and ensure appropriate data protection, access controls and human oversight
• Proactively identify potential system improvements and technology enhancements to improve operational efficiency and reliability
• Provide backup support for help desk operations and end-user services 
• Execute assigned IT projects and ad-hoc tasks to support business and operational requirements 

Requirement:

• Holder of a Bachelor’s degreeor diploma in Information Technology, Computer Science or related disciplines is preferred. Candidates with solid relevant experience will also be considered
• Minimum3 years of hands-on experience in system administration, infrastructure support, or related IT roles. Experience in the financial services industry is an advantage
• Strong understanding of IT infrastructure administration, monitoring, security controls, operational procedures and industry best practices
• Solid technical knowledge in Server administration, operating system maintenance and security patch management
• Hands-on experience with Microsoft and VMware technologies, including Active Directory, Microsoft 365, Microsoft Teams, Veeam Backup & Replication, including backup administration, recovery operations, disaster recovery testing, and business continuity planning exercises. Having related professional certifications such as CISSP, CISM, CCSP, SSCP, Microsoft, Microsoft 365, VMware VCP, Ciasco CCNA would be an advantage
• Strong troubleshooting and problem-solving skills with the ability to work independently as well as collaboratively within a team environment
• Good communication skills and ability to work closely with business users and cross-functional teams
• Self-motivated, proactive and willing to learn new technologies in a fast-paced and evolving environment
• Able to adapt to changing business requirements and support ongoing infrastructure growth and digital transformation initiatives
• Good command of written and spoken English and Chinese, including Putonghua