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Job Title
Customer Relations Officer
Location
Hong Kong
Deadline
17/03/2024
Job Description
The successful candidate is expected to take care and comfort customers in frustration and aims to reduce the passengers' dissatisfaction during flight disruptions.
Key Responsibilities
- Consolidate, investigate, and reply to customers' complaints/ comments/ enquiries utilizing existing customer online feedback form, with support from internal department, Customer Service Centre in a timely manner
- Provide feedback during handling customer issues to Customer Service management team for instant actions
- Handle passengers' service recovery requests on any mishandling, compensation for flight delay / disruption etc
- Be proactive to monitor customer sentiment on social media channels and communicate well with both internal and external parties
- Provide Flight Certificate to passenger for insurance purposes
- Provide ad-hoc support to Customer Service team
Requirements
- Hong Kong permanent resident status
- Holder of a bachelor’s degree in Aviation Management, Business Management, Social Science, Public Relations or related fields
- A minimum of 2 years customer service experience with at least 1 year in aviation is an advantage
- Strong communications skills with pleasant personality
- Strong team player, able to work under pressure with positive attitude
- Fluent command in both written and spoken English, Cantonese and Mandarin
- Proficient in MS Office applications and Chinese Word Processing
We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.
Personal Information Collection Statement
Please read the following:
- The personal data provided by you will be used by the Greater Bay Airlines Company Limited (the Company) to assess your suitability for the position you are applying for; to verify information provided by you; and, if successful, to facilitate the determination of your remuneration and benefits package.
- The completion of all items indicated on the employment application form is obligatory for the further processing of your application.
- Your personal data held by the Company will be kept strictly confidential; and will only be disclosed to the authorised persons within the Company for processing your application and/or may be transferred and disclosed to third party service providers including but not limited to the recruitment agencies to assist with the Company’s human resources functions.
- Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by the Company. Such request should be made in writing and addressed to:
Personal Data Officer
Human Resources Department
Greater Bay Airlines Company Limited
12/Floor, One Citygate, 20 Tat Tung Road,
Tung Chung, Lantau,
Hong Kong - The Company has the right to charge a reasonable fee for the costs related to your request for data access, as permitted under the Personal Data (Privacy) Ordinance.
- If you have not been contacted by the Company within 8 weeks of the job posting date, you may consider your application unsuccessful. Your personal data will be kept for a period of 12 months from the job posting date, and will be destroyed thereafter.
- If you are invited to attend an interview or a test but are not further contacted by the Company within 8 weeks of your attendance of the interview or test, you may consider your application unsuccessful. Your application and test paper (if applicable) will be kept for 12 months from the date of the last interview or test attended by you, and will be destroyed thereafter.
- If your application for employment is successful, your personal data will be transferred to your personal file, to be used by the Company for employment purpose.