At the airport

At the airport

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In general, our airport check-in counters will open 2.5 hours prior to departure, and will close 40 minutes prior to departure.

Please note that check-in counter opening and closing times may vary by location, and are subject to local airport restrictions. You are advised to check the specific airport information page of your departure airport for the latest information. 

If you have check-in baggage, please arrive at the airport check-in counter at least 60 minutes prior to the scheduled time of departure.

If you travel without check-in baggage and have your printed boarding pass, you may directly proceed to the boarding gate at least 30 minutes prior to flight departure.

In view of the COVID-19 pandemic, in-town check-in services at Hong Kong Station, Kowloon Station and Tsing Yi MTR Station are suspended until further notice. 

The check-in counters at Hong Kong International Airport are located at aisle D of Terminal 1.

For the location of check-in counters at other airports, please refer to our airport information page.

Upon arrival at the airport, you may find the gate information on the flight information display system.

Normal situation
If you have completed the online check-in, the following applies for:

●       Passengers without check-in baggage: Please bring your self-printed boarding pass(es) with you and arrive at the boarding gate no later than 30 minutes before scheduled flight departure.

●       Passengers with check-in baggage: You must arrive at the airport check-in counter no later than 60 minutes before scheduled flight departure.


Pandemic situation
In view of the global COVID-19 pandemic, we require all passengers to arrive at the airport check-in counter at least 60 minutes before scheduled flight departure for collection of boarding pass(es), required document check and baggage check-in. 

In general, your passport needs to be valid for 6 months from date of departure. However, requirements may vary by country. Please verify the passport validity requirements of your destination country when preparing for your flight.

Depending on the nature of your travel and requirements of your destination country, the documents to be presented upon check-in may vary.