Job Title
General Manager, Ground Services
Location
Hong Kong
Deadline
18/08/2023

Job Description

We are inviting applications for the position of General Manager, Ground Services from suitably qualified candidates with sound airport operations background and experience, to play a crucial role as a key member of the senior management team in the Ground Services functions of the airline to ensure operational efficiency and service quality are maintained throughout the entire service delivery chain, including for passenger and baggage, and ramp and cargo.

Key Responsibilities

  • Act as an AOC post holder for the airline, and ensure the safety and security of its airport ground services fully comply with AOC, CAD, IATA, and all other regulatory authorities’ rules and regulations
  • Lead and manage the airline’s ground handling suppliers at HKG and outport stations to deliver targeted performance outcomes in all areas of safety, compliance, cost control and operational performance
  • Manage risk tolerability regarding the safety and security of ground operation activities
  • Monitor safety and security trends and performance, and initiate appropriate mitigation
  • Ensure the development & delivery of Standard Operating Procedures (SOP), and that the SOP are the best practice in the industry and suitable for the airline’s operations
  • Maintain, improve, and achieve On-Time-Performance (OTP) within the Ground Services function’s accountable areas
  • Work closely with relevant departments in instilling a quality and safety system and culture, and in management of flight disruptions
  • Undertake outport station visits to provide setup support and conduct operational reviews and training, and monitor stations' performance to ensure cost control targets are achieved

Requirements

  • Hong Kong permanent resident status
  • Holder of a bachelor’s degree or above
  • A minimum of 20 years’ airport experience in all areas of airport operations including both passenger and baggage, and at least 5 of which in a senior management capacity
  • Knowledge of all aspects of Ground Operation (including Cargo) and IOSA requirements
  • Comprehensive knowledge of relevant regulatory requirements and familiarity with quality systems
  • Project management skills and facilitation, with the ability to drive large scale initiatives
  • Excellent command of both oral and written English and Chinese
  • Excellent interpersonal, communication, negotiation, and presentation skills
  • Strong leadership and business acumen, results driven

 

Please note that all GBA employees and contractors who work in GBA office in Hong Kong must be fully COVID-19 vaccinated.  Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

We offer a competitive compensation package to the successful candidate. Interested parties, please click “Apply Now” to submit your application.

 

Apply now

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Personal Information Collection Statement

Please read the following:

  1. The personal data provided by you will be used by the Greater Bay Airlines Company Limited (the Company) to assess your suitability for the position you are applying for; to verify information provided by you; and, if successful, to facilitate the determination of your remuneration and benefits package.
  2. The completion of all items indicated on the employment application form is obligatory for the further processing of your application.
  3. Your personal data held by the Company will be kept strictly confidential; and will only be disclosed to the authorised persons within the Company for processing your application and/or may be transferred and disclosed to third party service providers including but not limited to the recruitment agencies to assist with the Company’s human resources functions.
  4. Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request correction of, your personal data held by the Company. Such request should be made in writing and addressed to:  
    Personal Data Officer
    Human Resources Department
    Greater Bay Airlines Company Limited
    12/Floor, One Citygate, 20 Tat Tung Road,
    Tung Chung, Lantau,
    Hong Kong        
  5. The Company has the right to charge a reasonable fee for the costs related to your request for data access, as permitted under the Personal Data (Privacy) Ordinance.
  6. If you have not been contacted by the Company within 8 weeks of the job posting date, you may consider your application unsuccessful. Your personal data will be kept for a period of 12 months from the job posting date, and will be destroyed thereafter.
  7. If you are invited to attend an interview or a test but are not further contacted by the Company within 8 weeks of your attendance of the interview or test, you may consider your application unsuccessful. Your application and test paper (if applicable) will be kept for 12 months from the date of the last interview or test attended by you, and will be destroyed thereafter.
  8. If your application for employment is successful, your personal data will be transferred to your personal file, to be used by the Company for employment purpose.