Cancellations & Refunds

The refund process usually takes 4-6 weeks and refund back to your original payment channel. It depends on your credit card issuing bank processing time and statement cut-off date. Your refund amount will be shown on your next bank/credit card payment.

No refund will be issued for fares, prepaid service(s), fee(s), and surcharges if you missed your flight. The ticket of the missed flight is forfeited and not transferable to another flight. Unused taxes in your ticket may be refundable. Please contact your ticket issuance agency to apply for a tax refund.

For ticket issued by travel agency, please contact your travel agent to apply for refund.  

For ticket issued by our Service Centre, please send email to Service Centre to apply for refund.

For ticket issued through our website, please select voluntary refund and apply via Manage Booking.  Processing will take about 4-6 weeks and service charge may apply.

For tickets purchased on or before 11 November 2025, only unused taxes may be refundable. All refund requests for unused travel segments are subject to the fare rules and conditions applicable at the time of booking.

For tickets purchased on or after 12 November 2025, a cancellation fee may apply depending on the fare type purchased. All cancellations and refunds are subject to the Greater Bay Airlines Terms and Conditions.

Please note that a no-show fee will be applied if a passenger fails to board the scheduled flight.

Please visit the Flight Cancellation page for more information.

No refund will be issued for fares, prepaid service(s), fee(s), and surcharges if you miss your flight due to illness. However, you may provide us with valid medical documentation if you are unable to travel on your original GBA flight due to the serious illness of passenger or passenger’s parent*, child*, sibling* or spouse or travel companions on the same booking (PNR). We may assist you to change your travel date to a new date within 90 days of your original scheduled travel date.  If you purchased your ticket through a travel agent, please contact them directly to submit the application.

The medical certificate must contain the following information:

• Date and illness
• Patient's name  
• Certificate of their relationship (parent, child, sibling or spouse of passenger) may be required.
• Confirmation that the passenger is not fit for travel 
• Clear and detailed indication of unfitness for travel during the scheduled travel period
• Official stamp dated within one month

You or your authorised representative are requested to submit the rebooking application to Greater Bay Airlines and cancel the booking before the flight departure. All changes are subject to approval; seat availability and fare differences may apply. Changes to the ticketing due to medical reasons are only applicable if the concerned passenger is on the same booking (PNR) as the ill passenger.

Applicants must provide a death certificate to Greater Bay Airlines as supporting evidence. The original death certificate must be submitted to a GBA Customer Service representative for verification after making application. A refund can be processed after approval by an authorised GBA employee in the following circumstances.

• The passenger themselves is deceased.
• The death of a companion on the same booking (PNR) as the passenger.
• Applicants must provide an official death certificate as supporting evidence. This waiver only applies to tickets issued before the date of death.
• Under normal circumstances, the applicant shall submit a refund application by contacting our customer service representative via email, phone, or online chat support, and cancel the PNR booking before the flight departure.
• Passengers must contact our customer service representative via email, phone, online chat, or through a travel agency before the flight departs to apply for a refund of the associated prepaid services(seat, prepaid meal, prepaid baggage, etc.). Refund applications for tickets/prepaid services will not be accepted at the airport.
• Refund applications and requests for the waiver of refund charges must be submitted through the original issuing office.

Applicants must submit below of document:

• Applicants must provide an official death certificate as supporting evidence. This waiver only applies to tickets issued before the date of death.
• Certificate of their relationship (parent, child, sibling or spouse of passenger) may be required to Greater Bay Airlines as supporting evidence.

All refund applications are subject to approval. Ticket refunds relating to deceased passengers are only applicable to the concerned passenger and those on the same booking (PNR) as the deceased passenger.