Banner-Fare Options & Fare Rules

Branded Fare Types

Enjoy the right fare for your travel needs - We offer a variety of fare options, allowing you to select the services you need to enjoy greater comfort, flexibility and value whenever you fly with us.
 

 Economy Class
Flex GoValue GoGo GoGo Go Promo
Carry-on baggage
Maximum total dimension 115cm (45 in)
7kg / 1pc7kg / 1pc7kg / 1pc7kg / 1pc
Check-in baggage
Maximum total dimensions: 158 cm (62 in) Each checked bag must not exceed 32 kg
20kg / 1pc20kg / 1pc20kg / 1pcAvailable for purchase
Seat selection
One-time complimentary seat reservations
(standard / upfront / Extra Leg Room Seat) 		One-time complimentary seat reservations (centre standard seat) One-time complimentary seat reservations (centre standard seat)、Not applicable to seats in rows 21 to 26 One-time complimentary seat reservations (centre standard seat)、Not applicable to seats in rows 21 to 26
Date / time change
Free of charge: 2 hours or more before the original flight departure; within 2 hours or after the flight departure: HKD600 per change. HKD500 per change: 48+ hours before the original flight departure; within 48 hours or after the flight departure: HKD1100 per change. HKD800 per change: 48+ hours before the original flight departure; within 48 hours or after the flight departure: HKD1400 per change. Non-changeable



Fare Rules

Rebooking and Cancellations

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  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay -  applicable to booking classes Y/B/H. Minimum stay: 0 days; maximum stay: 12 months
  • The new fare policy will only apply to tickets issued on or after March 18, 2025.

  • Changes are permitted under the following conditions:
    2 hours prior to the originally ticketed flight/date/time: Changes are allowed without charge.
    Within 2 hours prior to the originally ticketed flight/date/time or after flight departure: Changes are allowed with a charge of HKD600 per ticket per transaction.
  • Tickets are non-refundable. No refund will be issued for any unused fares and surcharges. Unused Taxes included in the ticket may be refundable.

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service ItemHandling ChannelHKDUSDTHBTWDJPYKRW
Bookings and Rebookings*Greater Bay Airlines’ Service CentreN/A156055102,35022,600
Name Correction for Issued Ticket**Greater Bay Airlines’ Service Centre, local City and Airport office350451,8151,5207,05067,800

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis. 

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay - applicable to booking classes K/L/M/N. Minimum stay: 0 days; maximum stay: 6 months
  • The new fare policy will only apply to tickets issued on or after March 18, 2025.

  • Changes are permitted under the following conditions:
    48 hours prior to the originally ticketed flight/date/time: A charge of HKD500 per ticket per transaction.
    Within 48 hours prior to the originally ticketed flight/date/time or after flight departure: A charge of HKD1100 per ticket per transaction.
  • Tickets are non-refundable. No refund will be issued for any unused fares and surcharges. Unused Taxes included in the ticket may be refundable.

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service ItemHandling ChannelHKDUSDTHBTWDJPYKRW
Bookings and Rebookings*Greater Bay Airlines Service CentreN/A156055102,35022,600
Name Correction for Issued Ticket**Greater Bay Airlines Service Centre, Local General Sales Office and Airport Check-in Counter350451,8151,5207,05067,800

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rerouting is not permitted.
  • When the new itinerary results in a higher fare, fare & taxes differences will also be collected. If your new itinerary results in a lower fare, no differences will be refunded.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay - applicable to booking classes: V (min stay 0 days, max stay 3 months), S (min stay 0 days, max stay 30 days), Q (min stay 2 days, max stay 14 days), and O (min stay 2 days, max stay 7 days).
  • The new fare policy will only apply to tickets issued on or after March 18, 2025.

  • Changes are permitted under the following conditions:
    48 hours prior to the originally ticketed flight/date/time: A charge of HKD800 per ticket per transaction.
    Within 48 hours prior to the originally ticketed flight/date/time or after flight departure: A charge of HKD1400 per ticket per transaction.
  • Tickets are non-refundable, no refund will be issued for any unused fares and surcharges. Unused Taxes included in the ticket may be refundable.

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service ItemHandling ChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBTWDJPYKRW
Bookings and Rebookings*Greater Bay Airlines Service CentreN/A156055102,35022,600
Name Correction for Issued Ticket**Greater Bay Airlines Service Centre, Local General Sales Office and Airport Check-in Counter350451,8151,5207,05067,800

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis.All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Contact Us

Rebooking and Cancellations

Expand allCollapse all

  • Fares, government taxes, surcharges, and fees are charged per passenger and per ticket.
  • Fares are subject to our current availability and may not be guaranteed until payment is completed.
  • All fares, government taxes, surcharges and fees are subject to change without prior notice.
  • Rebooking and rerouting are not permitted.
  • The fare does not include baggage allowance.
  • Open ticket is not allowed. Reservations are required for all sectors.
  • Passengers must use the ticket in the order of the listed itinerary; otherwise, the ticket will become invalid, and the fare for unused sector(s) will not be refunded.
  • Minimum and maximum stay - applicable to booking classes  X/T/E: min stay: 0-2 day and max stay: 7-14 days, subject to individual orders, please refer to ticket details.
  • The new fare policy will only apply to ticket issued on or after March 18, 2025.

  • Tickets are only valid for the reserved flight(s) and date(s), which cannot be changed.
  • Tickets are non-refundable, no refund will be issued for any unused fares and surcharges. Unused Taxes included in the ticket may be refundable.

All fees are charged on a per-customer, per ticket basis unless otherwise specified.

Service ItemHandling ChannelTicket Issuance OfficeOther Ticket Issuance Office
HKDUSDTHBTWDJPYKRW
Bookings and Rebookings*Greater Bay Airlines Service CentreN/A156055102,35022,600
Name Correction for Issued Ticket**Greater Bay Airlines Service Centre, Local General Sales Office and Airport Check-in Counter350451,8151,5207,05067,800

* Applicable to any initial bookings or date/time changes for your flights only.
* Change of multi-segment(s) on same ticket is allowed per each transaction.
* Not applicable for flights originating in Hong Kong.
**A change fee is applied and applicable to minor name corrections for the same person only. Name correction up to maximum 3 characters on a per passenger per booking basis.

Contact Us