If your flight disruption falls under our Flight Delays and Cancellations Conditions, you may be eligible to rebook your flight date for an itinerary involving the same routes, subject to seat availability. You may also need to pay additional fare and/or any applicable surcharge difference, based on the fare rules of your original ticket.

You can online rebook your flights by clicking “Change your flight”.

• You need to apply the rebooking to other date/flight within 7 days from the notification of the flight cancellation/retime.
• Rebook with 1-time rebooking fee waived. Any subsequent changes will incur applicable rebooking fee in accordance with the fare rules.
• If your itinerary involves connecting flights with GBA operated flights, you’ll also be able to make changes to your booking.
• Online Rebooking is only available for the affected segment. For any rebooking of the unaffected segment on a round-trip ticket, please contact our Customer Service Centre.
• The involuntary online rebooking is not available is not applicable to the following ticket types and itineraries. Please contact GBA Service Centre for assistance.  
  • Multi-segments
  • Upgrade of service classes
  • Infants who do not occupy a seat
  • Ticket with numbers not starting with 283
  • PNR with children/infant traveling alone
• If you booked a group (G sub-class) ticket, you must contact your travel agency to arrange changes on your behalf.
• If you booked redemption (R sub-class) ticket, please contact GBA Service Centre for assistance.

You may apply for a full refund of your unused ticket segment(s) if your flight is:

• cancelled, or
• retimed by more than 3 hours from your original scheduled time.

If your ticket was purchased via Greater Bay Airlines (GBA) Website or Mobile Apps, you may apply for the refund on our website under “Manage Booking”, or through your travel agent, within the required submission period.

• Tickets purchased directly on our website: Go to the "Manage Booking" section on our website, log in using your 13-digit ticket number (e.g., 283xxxxxxxxxx) along with your last name and first name, then select “Involuntary Refund” and submit your request.
• Tickets issued by a travel agency: Please contact your travel agent directly to apply for a refund
• Tickets issued by our Service Centre: Please email our Service Centre for assistance.
• If your flight has been cancelled and your ticket has already been refunded, you may apply for a refund of any unused prepaid services by submitting the required information via the Service Request Form. Please allow 4 to 6 weeks for the refund to be processed.

Please note you may submit your refund request within 30 days of the original flight's departure date, and all the associated fees will be waived.

The refund process usually takes 4-6 weeks and refund back to your original payment channel. It depends on your credit card issuing bank processing time and statement cut-off date. Your refund amount will be shown on your next bank/credit card payment.